Chatbots are considered the future of customer service and management. They are indeed transforming and changing the way brands interact with their customers. It has become necessary to solve the queries and problems of the customers to ensure loyalty along with the brand establishment. And like earlier times, man has looked to take help of machines to remove the constraints of human limitations. Chatbots are the reason for the innovation in customer service industry.
WHAT ARE CHATBOTS?
Chatbot is a software interface that communicates with the customers. It conducts a conversion via text or voice commands. Chatbots, powered by Artificial Intelligence and Natural language processing based technologies make the customer experience more responsive, accurate and intelligent. There are two types of chatbots — those built into messengers and standalone applications. After the implementation of Chatbots, companies have observed a rise in customer satisfaction after implementing AI-powered chatbots. As a result, more and more businesses are enforcing chatbots to interact with prospective customers and convey the required information.
HOW CHATBOTS CAN TRANSFORM THE CUSTOMER EXPERIENCE!
From simple daily operations to important business activities, Chatbots help people and organizations to become better, faster and more productive. Their sole purpose is automation. Studies shows that 85% of customer’s interactions will be handled without a human agent by 2020. Consumers want companies to use this type of technology.
There are several tasks which chatbots can do quickly and more efficiently than their human counterparts. Businesses can use chatbots to automate tasks such as inventory ordering and management. They are programmed to have special language processing skills so that they can communicate in a human-like manner. They can provide recommendations to the users and give promotional offers, discounts or other services at optical times. Customer support chatbots are even respond to the customer’s queries without hindering their purchase.
POTENTIAL BENEFITS OF CHATBOTS
As they do not suffer from the limitations of a human agent. Where live agents can handle only 2 to 3 conversations at a time, chatbots can operate without limit. Your business can get the boost it needs by employing chatbot solutions where human task force is required. They offer customers the opportunity to get answers to their questions at any time, so they don’t have to wait for response from a voicemail or email message. Easy communication with instant replies is other feature of chatbots. Chatbots can assist customers in getting the right product or service.
The more you communicate the more customers you can gain. If you are using online channels to communicate with your customers, then chatbots can be useful in simplifying certain tasks for you. They have become more powerful and plays a vital role in increasing engagement. They are one of the best Digital Marketing influential factor. Apart from improving user experience they also collect data and research, enhance traffic by providing more user engagement and conversion.